Refund policy
Eligibility
Every Covelle sofa qualifies — including custom fabric and configuration orders. Your 60-day trial begins the day of delivery, not the day you order. No exceptions, no fine print.
How to Return
Contact us by email or phone. We schedule a free white-glove pickup at your convenience — same careful handling as delivery. You don't lift a finger or pay a cent.
Refunds
Full refund issued within 5–7 business days of pickup. No restocking fee. No deductions. The amount you paid is the amount you receive back, to your original payment method.
Condition
Live with it normally — that's the point. We ask only that the sofa is free of permanent stains, pet damage, or structural alterations. Normal wear from sitting is expected.
Exchanges
Want a different configuration or fabric? We'll arrange an exchange at no extra cost. Same free pickup, same white-glove delivery on the replacement. Your 60-day trial resets.
After the Trial
After 60 days, your sofa is covered by our tiered warranty — lifetime on the frame, 10 years on cushion cores, 5 years on upholstery. Built to outlast the mortgage.